RETURNS & EXCHANGES
- Please call our Customer Service team at 0808 189 1042 to get the Return Form to include with the return. If possible, make a copy of your order invoice and include it with the return.
- Ship the products to this address (pack all items carefully to prevent damages):
- Allow five business days after we receive your return for your refund to be processed. We will confirm your refund details via email after it is processed.
Unit 2 Kingston Park
Peterborough PE2 9EN
I need to exchange an item. What do I do?
First, place a new order for the item you would like to receive. Second, return the original item. We will refund your original shipping charges when you return the original order.
How long does it take to receive my refund?
We will process your refund within 5 business days, after we receive the return. The refund will be issued to the payment method used to make the original purchase.
Do you charge a restocking fee?
We DO NOT charge any restocking fees.
How long do I have to return an item?
You have 30 days. You may return any item, for any reason within 30 days!
ORDER STATUS & SHIPPING
Quick! All orders will be delivered within 4 business days!
When will my order arrive? Will you send me a tracking number?
Quick! After your order is processed, we will email you a tracking number confirming the delivery date.
How do I cancel my order?
Call us immediately at 0808 189 1042 to cancel an order. We ship many orders within 15 minutes of receiving them, so if you need to cancel please let us know as soon as possible.
Some of my items were damaged in shipping. What do I do?
Don't worry, we guarantee to replace any item for you free of charge. First, there is no need to return an item that is damaged. Second, please contact our customer service team at 0808 189 1042 to report the damages. We will ship out free replacements immediately using the same shipping service as was used on the original order.
What countries do you ship to?
Only to the UK. Don't worry, we also ship through our partners at Amazon to the rest of the European Union. Click here for more information.
How do I post a product review?
Just go the product page and below the product photo, click on "Write a Review". We'd love to hear your feedback!
PRICING & BILLING
We accept Mastercard, Visa, and PayPal. We do not accept purchase orders or offer payment terms.
What about VAT?
VAT is included in all product pricing.
Is my credit card information secure?
Yes, we use the strongest encryption available to protect your information. You may also place a phone order with us, if you do not wish to enter your credit card information on the checkout form.
Can I order in bulk and get a discount?
Yes, we offer quantity discounts right on our site for almost every item. No wholesale account needed! If your order is over £500, please contact customer service for additional discounts.
1) Click the My Account link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
How do I edit account information?
Click the My Account link at the top right hand side of our site to edit your account information.
How do I recover a lost password?
Click the My Account link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password?" That link will send an email to you with your password.