RETURNS & EXCHANGES
I want to return a purchase. What do I do?
- Please make a copy of your order invoice/confirmation and include it with the return. If you no longer have the invoice, please call our Customer Service team at 0808 189 1042 and we will provide one to you. Please be sure to review our return policy and conditions before returning your order. We can accept returns within 30 days of the purchase date.
- Ship the products to this address (pack all items carefully to prevent damages):
Unit 2 Kingston Park
Peterborough PE2 9EN
- Allow five business days after we receive your return for your refund to be processed. We will confirm your refund details via email after it is processed.
I need to exchange an item. What do I do?
We do not offer direct exchanges of products. First, place a new order for the item you would like to receive. Second, return the original item. We will refund your original shipping charges when you return the original order.
How long does it take to receive my refund?
We will process your refund within 5 business days, after we receive the return. The refund will be issued to the payment method used to make the original purchase.
Do you charge a restocking fee?
We DO NOT
charge any restocking fees.
How long do I have to return an item?
You have 30 days. You may return any item, for any reason within 30 days! Please view our return policy and conditions here: https://quickcandles.co.uk/pages/return-policy
ORDER STATUS & SHIPPING
How quick will my order ship?
Quick! All orders will be delivered within 4 business days!
Please review our Shipping Policy by clicking here
When will my order arrive? Will you send me a tracking number?
Quick! After your order is processed, we will email you a tracking number confirming the delivery date.
How do I cancel my order?
Call us immediately at 0808 189 1042 to cancel an order. We ship many orders within 15 minutes of receiving them, so if you need to cancel please let us know as soon as possible.
If you need to cancel an order after business hours, please email your order number and request to firstname.lastname@example.org.
Some of my items were damaged in shipping. What do I do?
First, there is no need to return an item that is damaged. Second, please contact our customer service team at 0808 189 1042 to report the damages. Issues of damages will be resolved with a refund for the damaged items.
What countries do you ship to?
Only to the UK. Don't worry, we also ship through our partners at Amazon to the rest of the European Union. Click here
for more information.
How do I post a product review?
Just go the product page and below the product photo, click on "Write a Review". We'd love to hear your feedback!
PRICING & BILLING
What payment methods do you accept?
We accept Mastercard, Visa, and PayPal. We do not accept purchase orders or offer payment terms.
What about VAT?
VAT is included in all product pricing.
Is my credit card information secure?
Yes, we use the strongest encryption available to protect your information. You may also place a phone order with us, if you do not wish to enter your credit card information on the checkout form.
Can I order in bulk and get a discount?
Yes, we offer quantity discounts right on our site for almost every item. No wholesale account needed! If your order is over £500, please contact customer service for additional discounts.
How do I create an account?
1) Click the My Account link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
How do I edit account information?
Click the My Account link at the top right hand side of our site to edit your account information.
How do I recover a lost password?
Click the My Account link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password?" That link will send an email to you with your password.